How to Start a Concierge Business

“A “must read” for anyone considering starting a concierge service or wanting to make their service better.”
–Starr Concierge Services

“A very essential book with a real insider’s perspective and counsel. I appreciated that it got straight to the point – what I need to know to make my service more appealing than my competitors!”
– Bradley Dervaes, Residential Concierge

How to Start a Concierge Business

How to Start a Concierge Business is an online resource that helps startups launch and operate their concierge or errand service successfully. Visit our blog for industry news and helpful tips on how to start your concierge or errand business!

Starting your own business in any industry is never as simple as it seems.  Launching a concierge service is no exception.  Little things as simple as defining the service to answering service calls appear to be easy, almost effortless.  Unfortunately, many startups have come and gone because they held that perspective…that this business is as “easy as 1-2-3.”  Startups that would have flourished had they taken just a little more precaution and time for preparation were ended prematurely.

There are a number of ways to start a concierge business. But first, you should decide what type of concierge business you would like to create. Among the most popular types of concierge businesses are: personal concierge business, corporate concierge business, and residential concierge business or concierge business for seniors. With each type of concierge service, you are able to provide a wide variety services, and customize them to meet your client's needs.

The ebook guide Keys to Starting and Operating a Successful Concierge Service gives you the expert advice you need to start a concierge business. If you already own a concierge business or an errand service, this guides helps owners map out a plan to provide, expand and enhance services. Entrepreneurs in search of a sound, home-based business idea will find ways to create unique opportunities in this thriving industry.

As a 20 year veteran still active in the hospitality industry, my team and I currently oversee corporate and residential concierge services for several properties in Las Vegas and Arizona. The skills I've learned over the years are now compiled in one book!

In this manual, you will learn:

  • The essentials and industry secrets of not only how to start a concierge business, but also how to operate and run a successful concierge service or errand business
  • The diverse structures of personal, corporate and residential concierge services as well as business models pertinent to each
  • Step-by-step instructions for starting and operating a competitive concierge, errand or lifestyle management service
  • How to get clients for a concierge business and “Getting Your Foot in the Door”
  • How to outshine your competition
  • Concierge Business Plan | Concierge Service Pricing & Rates
  • Valuable strategies for furthering your career as a concierge, whether as an entrepreneur or professional
  • And much more!


Start a new career as the Lifestyle Manager of your own VIP Concierge Service in just a few hours!


Life Circumstances Drove Entrepreneur to Startup What is Now a Global Corporate Concierge Company

Cathy Leibow, Senior Vice President of Leverage Concierge, a global corporate concierge company, is planning to expand her concierge business into Mexico soon. In this article featured in the Huffington Post, she reflects on how she got to where she is today and gives advice to fellow entrepreneurs in the work/life management industry...

Former Snapchat Exec Launches Concierge Service

Emily White, the former No. 2 exec at Snapchat and Instagram, has a new startup in Los Angeles aimed at providing high-end "concierge" services for busy families, according to Fortune's Dan Primack. The startup, called Mave, was described by a source to Fortune as serving as the "chief of staff for your household." Little else is known about Mave right now. The company has a website, but the site says it's currently an invite-only beta, and that there's a waitlist. The new service would mark an intriguing new chapter for White, following her sudden departure from Snapchat in 2015 after only 16 months at the company. White is among the internet industry's most respected executives, having worked closely with Sheryl Sandberg and later overseeing Instagram's effort to build an advertising business.

Cushman Wakefield Provides Tenants at OneAmerica Tower Corporate Concierge Services

Keeping up with a popular trend in employee and commercial building tenant benefits, Cushman Wakefield offers Corporate Concierge Services to the tenants at OneAmerica Tower. Martha Sanders, Corporate Concierge, offers tickets to sporting events, upcoming musicals and other events around the city. Additional services include dry cleaning, jewelry repair, event planning, restaurant reservations, salon and spa reservations and more. Source: OneAmerica Tower - Concierge Services

Foresight Wealth Management Introduces Concierge Services Amidst String of New Hires

Foresight Wealth Management, an independent registered investment advisory firm headquartered in Sandy, UT, today introduced comprehensive concierge services to complement the firm's wealth management offering. Foresight Concierge Services, headed by Stephanie Callicot, will help clients with daily needs, in areas that go well beyond finances. Tasks range from running errands and picking up prescriptions, to more complex assignments, like helping to plan for a wedding or anniversary. The concierge team will also be heavily involved in the Sandy community, with an eye on opportunities to give back to local charities and other organizations.

Concierge Business Grows as the Wealthy Chinese Pay to Meet the Pope

Luxury services market grows in China. Read more...Luxury concierge companies are serving a growing number of Chinese uber-rich who want exclusive access to global figures and personalized holiday itineraries, or are simply too busy to accomplish mundane tasks.

Concierge Service Brings Miami High-End Homebuyers Straight to the Beach

In an effort to attract more homebuyers to luxury properties and upscale neighborhoods, condo developers are turning to concierge services. In the South of Fifth enclave of South Beach, the boutique condo Louver House will offer a beach concierge service to provide residents with full-coverage umbrellas, sun beds, towels, and a variety of dining options. Since the property, still under development, is about a 10-minute walk from the sand, a chauffeur will shuttle residents to the beach and back.

Added service amenities include signature touches such as on-call transportation and a branded paddle board to offer residents the true Miami experience year round. As the number of oceanfront lots dwindled in Miami Beach and the cost of land increased, condo developers turned to non-waterfront properties for their projects. Now, they are looking for ways to entice potential buyers, particularly those who would prefer to live on the water.

It is a great time for a concierge business or errand business startup. In many areas where there is significant development in the luxury market (residential and commercial), you will find increasing opportunity for concierge service providers. I remember my first job as a residential concierge, which helped me start a concierge business from home. The knowledge I acquired while employed by an established concierge business set the groundwork for my long-term career as a concierge business entrepreneur and author. Now, it is my pleasure to share with you everything you need to know to not only start a concierge business, but also how to operate a successful one!

Concierge Looks to Create Lifetime Experience for Napa Guests

Ania Gatto said one of the things she likes best about her work as a concierge is the feeling of accomplishment knowing you have made someone's trip a lifetime experience...

City Errands: A Helping Hand for Vancouver

For as long as he could remember, Paul Stokes has been an errand runner for his friends and family. Helping people complete their to-do lists gives Stokes a sense of gratification. With the motto Freedom is in your Future City Errands is becoming an essential service to some of his regular customers...Read more...

Entrepreneur Opens Concierge Business for New Moms

A concierge service dedicated to helping mothers with their list of household chores has been launched by a northern beaches entrepreneur. Natalie Kilburn, 41, from Beacon Hill, said New Mum Concierge was the only service of its kind in Sydney where mums could get their laundry done, their house cleaned and the dinner made, with just one phone call. Learn more about it ...

How to Start a Concierge Business

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